Last Updated: July 14, 2026

This Refund and Refill Policy explains when a customer may receive a cancellation, refund, account credit, or refill for an order placed through SMPSocial.

By placing an order, you agree to this policy together with our Terms and Conditions and any specific conditions displayed on the applicable service page.

1. General Refund Commitment

If you pay for an order and SMPSocial cannot deliver the purchased service, you are entitled to a refund for the undelivered amount.

If part of an order has been delivered and the remaining part cannot be completed, the refund will normally be calculated proportionally based on the undelivered quantity.

Completed portions of an order are not refundable unless required by applicable law.

2. When a Full Refund May Be Available

A full refund may be approved when:

Payment was successfully received but the order cannot be started.
The purchased service becomes unavailable before delivery begins.
SMPSocial rejects or cancels the order before any quantity is delivered.
A duplicate payment is confirmed and the duplicate order has not been started or delivered.
Another circumstance requires a full refund under applicable consumer-protection law.

3. Partial Refunds for Incomplete Orders

If an order is only partially delivered and we are unable to complete the remaining quantity, we may:

Continue attempting delivery within a reasonable period.
Offer a suitable replacement service with your agreement.
Issue account credit for the undelivered amount with your agreement.
Issue a proportional refund for the undelivered amount.

For example, if 70% of an order is delivered and the remaining 30% cannot be completed, the refund will normally be based on the undelivered 30% of the order price.

Discounts, package pricing, promotional credits, and non-refundable third-party fees may be considered when calculating the refundable amount.

4. Completed Orders

An order is considered completed when the purchased quantity has been delivered to the submitted link, account, profile, channel, group, post, video, or page according to our order records and the available platform statistics.

Once an order has been completed, the delivered portion is generally not eligible for a cash refund.

Where an eligible member order later experiences a measurable drop, the issue is handled under the six-month refill guarantee described in this policy rather than through a cash refund.

5. Cancellation Requests

You may request cancellation before the order enters processing.

Once processing or delivery has started, cancellation may no longer be technically possible. A cancellation request is not approved until SMPSocial confirms that the order has been stopped.

If the order is successfully cancelled before delivery begins, the amount paid for that order will be refunded, subject to any non-refundable payment or network fees.

Contact support as soon as possible and include the order number when requesting cancellation.

6. Orders That Are Normally Not Refundable

A refund will normally not be provided when:

The purchased quantity has already been delivered.
The customer changes their mind after processing or delivery begins.
The customer selected the wrong service, quantity, username, or link.
The submitted account, channel, group, page, post, profile, or video was private.
The customer changed the username, URL, privacy setting, or account type during delivery.
The submitted content or account was deleted, suspended, disabled, blocked, or restricted.
The customer removed delivered members, followers, views, likes, reactions, or engagement.
An administrator or another person with account access removed delivered users or content.
The customer placed overlapping orders with SMPSocial or another provider.
A social media platform delayed, filtered, recalculated, or changed its displayed statistics.
The customer expected sales, revenue, organic engagement, monetization, verification, or a specific business result.
The order was delayed but remained active and capable of being completed.
The service was used in violation of our Terms and Conditions or applicable law.
The customer failed to provide information reasonably required to investigate or complete the order.

This section does not limit refund or cancellation rights that cannot legally be excluded.

7. Incorrect Order Information

Customers are responsible for checking all information before payment, including the service, quantity, username, channel address, post URL, profile URL, group link, video link, and account privacy settings.

If incorrect information is submitted, contact support immediately. We may attempt to correct the order if it has not started, but correction is not guaranteed.

If delivery is sent to the exact link or username submitted by the customer, the order may be treated as correctly delivered even if the customer intended to submit a different link.

8. Private, Restricted, Changed, or Deleted Accounts

Any account, channel, page, post, profile, group, or video that must be publicly accessible for delivery must remain public and unchanged until the order is completed.

Making an account private, changing a username or link, deleting content, restricting access, transferring the account, or disabling the relevant page may interrupt delivery and invalidate refund or refill eligibility.

9. Duplicate and Overlapping Orders

Do not place multiple active orders for the same service and destination unless our support team confirms that doing so is safe.

Do not purchase the same service for the same destination from another provider while an SMPSocial order is active.

Overlapping orders make it difficult or impossible to determine which provider delivered or lost a particular quantity. SMPSocial is not responsible for tracking errors, overdelivery, underdelivery, refill problems, or losses caused by overlapping orders.

10. Delivery Times and Delays

Delivery times shown on the website are estimates unless a service page expressly states that a particular deadline is guaranteed.

Delivery may be delayed by high order volume, social media platform changes, technical maintenance, security reviews, payment verification, service availability, or circumstances outside our reasonable control.

A delay alone does not automatically qualify an order for a refund while the order remains active and capable of completion. If the order can no longer be completed, the undelivered portion will be handled under this policy.

11. Six-Month Member Refill Guarantee

Eligible member orders purchased from SMPSocial include a six-month refill guarantee, unless a different refill period or a non-refill condition is clearly displayed on the applicable service page before purchase.

The six-month period begins on the date the original order is marked as completed.

If eligible members delivered through the order drop during this period, you may request a refill of the verifiable dropped quantity.

11.1 What the Refill Guarantee Provides

The refill guarantee is intended to restore eligible dropped members up to the quantity originally delivered under the applicable order.

The guarantee does not promise permanent retention and does not continue beyond the original six-month period.

A completed refill does not restart or extend the guarantee period.

11.2 Requirements for an Eligible Refill

To qualify for a refill:

The request must be submitted during the original six-month guarantee period.
You must provide the correct SMPSocial order number.
The relevant destination must remain active and publicly accessible where required.
The username, channel address, group link, or submitted URL must not have changed.
The drop must be measurable and reasonably verifiable.
The loss must relate to members delivered through the eligible SMPSocial order.
No overlapping order may prevent accurate measurement of the drop.
The account or destination must not have been deleted, suspended, restricted, transferred, or fundamentally changed.

11.3 Refill Exclusions

The refill guarantee does not cover:

Members that existed before the SMPSocial order.
Organic members gained or lost independently of our service.
Members delivered by another provider.
Losses caused by overlapping or simultaneous orders.
Losses caused by changing the username, link, privacy settings, or account details.
Losses caused by deletion, suspension, restriction, migration, or transfer of the destination.
Members intentionally removed by the customer, an administrator, or another authorized person.
Losses that cannot be reasonably verified.
Services expressly marked as non-refill.
Requests submitted after the six-month period expires.

11.4 Refill Processing

Approved refills will be processed within a reasonable period based on service availability, the size of the drop, and the technical conditions of the relevant social media platform.

Refill delivery times are estimates and may vary. If an approved refill becomes permanently unavailable, we will review the order and determine an appropriate remedy based on the original service terms, delivered quantity, and applicable law.

12. Services Without a Refill Guarantee

The six-month refill guarantee applies only to eligible member services unless a service page clearly states otherwise.

Views, likes, reactions, comments, subscribers, followers, or other services may have a different refill period, separate conditions, or no refill guarantee. The terms displayed on the applicable service page before purchase control for that service.

13. Refund Method

Approved refunds will normally be sent through the original payment method where technically possible.

If the original payment method does not support refunds, is no longer available, or involved an irreversible cryptocurrency transaction, we may coordinate another reasonable refund method or offer account credit with the customer's agreement.

Refunds are issued to the original payer or payment source whenever reasonably possible. We may request verification before sending a refund through an alternative method.

14. Cryptocurrency and Blockchain Payments

Cryptocurrency transactions are generally irreversible and may be affected by blockchain confirmation times, exchange-rate changes, network congestion, and transaction fees.

An approved cryptocurrency refund may be calculated using the amount and currency actually received by SMPSocial for the order, rather than a later market value.

Blockchain fees, miner fees, exchange fees, payment-provider fees, and losses caused by an incorrect refund wallet address may not be refundable.

Customers are responsible for providing a compatible and accurate wallet address and network when an alternative cryptocurrency refund is approved.

15. Payment Processing and Refund Timing

After SMPSocial approves and submits a refund, the time required for the funds to appear depends on the bank, card network, payment provider, cryptocurrency network, and other third parties involved.

SMPSocial is not responsible for processing delays that occur after an approved refund has been transmitted to the relevant payment provider or network.

Account credit, where offered and accepted, may be applied more quickly but is generally usable only for future purchases on SMPSocial and is not automatically redeemable for cash.

16. Promotional Credits and Discounts

Free credits, coupons, promotional balances, bonuses, and complimentary services are not redeemable for cash unless expressly stated otherwise.

If a paid order used a coupon or package discount, any refund will be based on the actual amount paid and the value of the undelivered portion, not the undiscounted list price.

17. Chargebacks and Payment Disputes

Before opening a chargeback or payment dispute, contact SMPSocial support and allow us a reasonable opportunity to investigate and resolve the issue.

Opening a payment dispute does not create a right to retain both the delivered service and the disputed payment.

Fraudulent, duplicate, or abusive disputes may result in account suspension, cancellation of pending services, and submission of order records and delivery evidence to the payment provider.

Nothing in this section prevents a customer from exercising a lawful payment-dispute right.

18. Right of Withdrawal and Mandatory Consumer Rights

Some customers may have statutory cancellation or withdrawal rights under the law of their country.

Where legally permitted, by requesting that a digital service begin immediately after payment, you expressly request performance during any applicable withdrawal period. You acknowledge that your cancellation right may be reduced or lost once the service has been fully performed, and that you may be required to pay for the portion supplied before cancellation.

Nothing in this Refund and Refill Policy excludes, restricts, or replaces consumer rights that cannot legally be waived.

19. How to Request a Refund, Cancellation, or Refill

Submit your request through the Contact Us page or through our official Telegram support channel: @subscriber.

Please include:

Your order number.
The email address associated with the order.
The relevant username, channel, page, post, profile, group, or video link.
A clear description of the problem.
The requested remedy: cancellation, refund, partial refund, or refill.
Relevant screenshots or transaction information where reasonably necessary.

Do not send social media passwords, cryptocurrency private keys, wallet seed phrases, or unnecessary sensitive information.

20. Review and Verification of Requests

We may review order logs, starting and final counts, submitted links, payment records, account history, support messages, public platform statistics, and other relevant information before approving a refund or refill.

We may request additional information to verify the customer, payment, destination, delivery status, or claimed drop.

A request may be delayed or denied if the customer does not provide information reasonably needed to verify eligibility.

21. Policy Changes

We may update this Refund and Refill Policy to reflect changes in services, payment methods, platform conditions, business practices, or legal requirements.

Updated terms apply to future orders from the effective date shown on this page. Changes will not retroactively remove an express refund or refill protection that applied to an already confirmed order, unless required by law or more favorable to the customer.

22. Contact Us

For questions about an order, cancellation, refund, or refill, contact SMPSocial through:

Refund Policy