Last Updated: July 14, 2026

This Privacy Policy explains how SMPSocial (“SMPSocial,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit smpsocial.com, create an account, place an order, contact support, or otherwise use our website and services.

By using SMPSocial, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through the SMPSocial website, customer accounts, checkout, order-management systems, customer support, cookies, analytics tools, and related services.

It does not apply to independent third-party websites, social media platforms, payment providers, blockchain networks, or services that have their own privacy policies.

2. Who Controls Your Personal Information

The operator of SMPSocial is responsible for determining how and why personal information collected through this website is processed.

Questions or requests regarding personal information may be submitted through our Contact Us page or through our official support channel: @subscriber.

3. Personal Information We Collect

The personal information we collect depends on how you use the website and which services you purchase.

3.1 Information You Provide Directly

We may collect information such as:

Your name or account display name.
Your email address.
Your account username and encrypted password.
Your billing country or other checkout information.
Order numbers, selected services, quantities, prices, and order history.
Social media usernames, public profile links, channel links, group links, post links, video links, or other information needed to deliver an order.
Messages, attachments, and information you send to customer support.
Feedback, reviews, survey responses, or other information you choose to submit.

You should not provide passwords for your Telegram, Instagram, TikTok, YouTube, Facebook, X, or other social media accounts. Standard SMPSocial services do not require your social media password.

3.2 Payment and Transaction Information

When you make a payment, the transaction may be processed by an independent payment processor, card network, bank, cryptocurrency payment provider, or blockchain network.

We may receive transaction-related information such as payment status, transaction identifier, payment method, amount, currency, wallet address, blockchain transaction hash, billing details, fraud indicators, and refund status.

SMPSocial does not require or request cryptocurrency private keys, wallet seed phrases, or social media passwords. Full card details may be collected directly by the applicable payment provider rather than stored by SMPSocial.

3.3 Information Collected Automatically

When you visit or use the website, we and our service providers may automatically collect technical and usage information, including:

Internet Protocol (IP) address.
Browser type, language, and version.
Device type, operating system, and screen information.
Approximate location derived from an IP address.
Pages visited, links clicked, and referring pages.
Date, time, duration, and frequency of visits.
Cookie identifiers and similar technical identifiers.
Login, error, diagnostic, performance, and security logs.
Information used to detect bots, abuse, unauthorized access, or fraud.

3.4 Information From Third Parties

We may receive information from payment providers, fraud-prevention services, hosting providers, analytics providers, customer support providers, email providers, security services, and other vendors that help us operate SMPSocial.

We may also access publicly available information associated with a social media link or username submitted with an order, but only as reasonably necessary to validate, deliver, monitor, or support the requested service.

4. How We Use Personal Information

We may use personal information to:

Create, authenticate, secure, and manage customer accounts.
Process payments and confirm transactions.
Validate, deliver, monitor, refill, cancel, or refund orders.
Display order status and account history.
Respond to questions, complaints, refund requests, and refill requests.
Send transactional emails, security notices, and service communications.
Provide requested marketing communications where permitted.
Operate, maintain, test, troubleshoot, and improve the website.
Measure website traffic, usage, performance, and conversion.
Detect and prevent fraud, abuse, chargeback misuse, and security incidents.
Enforce our Terms and Conditions and other policies.
Comply with legal, accounting, tax, sanctions, and regulatory obligations.
Establish, exercise, or defend legal claims.
Protect the rights, safety, property, and integrity of SMPSocial and its users.

5. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we process personal information under one or more of the following grounds:

Performance of a contract: to create your account, process payment, deliver your order, provide support, and administer refunds or refills.
Legitimate interests: to operate and improve the website, prevent fraud, protect security, maintain business records, and understand service performance.
Legal obligations: to comply with applicable laws, lawful requests, accounting requirements, tax obligations, and dispute-resolution requirements.
Consent: where you consent to optional cookies, marketing communications, or another activity for which consent is legally required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

6. Cookies and Similar Technologies

SMPSocial uses cookies and similar technologies to operate the website, remember preferences, maintain sessions, improve security, analyze usage, and understand website performance.

Cookies used on the website may include:

Strictly necessary cookies: required for login, checkout, security, fraud prevention, and essential website functions.
Preference cookies: used to remember language, display, cookie, or account preferences.
Analytics cookies: used to understand visits, navigation, performance, and aggregate usage patterns.
Security technologies: used to detect automated activity, spam, abuse, or unauthorized access.

We may use services such as Google Analytics, Google Tag Manager, and Google reCAPTCHA. These providers may process technical identifiers and usage information according to their own terms and privacy policies.

You can manage non-essential cookies through the cookie settings available on the website. You may also restrict cookies through your browser, although disabling necessary cookies may prevent certain website features from working correctly.

7. How We Share Personal Information

We do not sell or rent personal information for monetary consideration.

We may disclose limited personal information to the following categories of recipients when reasonably necessary:

Hosting and infrastructure providers: to host, store, secure, and deliver the website and its databases.
Payment and transaction providers: to authorize payments, identify transactions, investigate fraud, and process refunds.
Service delivery providers: to process or fulfill requested social media services.
Analytics and performance providers: to measure and improve website usage and reliability.
Email and communication providers: to send account, order, support, and service messages.
Security and fraud-prevention providers: to detect abuse, malicious activity, unauthorized payments, and technical threats.
Professional advisers: including legal, accounting, compliance, and technical advisers where reasonably necessary.
Authorities and legal recipients: where disclosure is required by law, court order, legal process, or a valid governmental request.
Business transaction recipients: in connection with a merger, financing, acquisition, restructuring, sale of assets, or transfer of the business, subject to appropriate confidentiality and legal safeguards.

Service providers are permitted to process information only for the services they provide to us, subject to their agreements and applicable law.

8. International Data Transfers

SMPSocial and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms, or other legally recognized transfer methods.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order delivery, customer support, refunds, refills, accounting, fraud prevention, security, dispute resolution, and compliance with legal obligations.

Retention periods may vary depending on the type of information, the status of an account or order, legal requirements, payment-provider rules, chargeback periods, and whether information is needed to establish or defend a legal claim.

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.

These safeguards may include encrypted connections, access controls, password hashing, logging, backups, security monitoring, fraud detection, and restricted administrative access.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for using a strong, unique password and protecting your account credentials and devices.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request information about how your personal information is processed.
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing.
Object to certain processing based on legitimate interests.
Withdraw consent where processing is based on consent.
Request a portable copy of certain information.
Opt out of certain marketing communications.
Complain to an applicable data-protection or consumer-protection authority.
Exercise your rights without unlawful discrimination.

These rights are not absolute. We may retain or continue processing information where permitted or required by law, including for fraud prevention, transaction records, security, legal obligations, or the establishment and defense of legal claims.

To submit a request, contact us through the Contact Us page or @subscriber. We may request information needed to verify your identity and locate the relevant account or records before completing the request.

12. European Economic Area, United Kingdom, and Switzerland

Users in the European Economic Area, United Kingdom, or Switzerland may have additional rights under applicable data-protection laws, including rights of access, correction, erasure, restriction, portability, objection, and withdrawal of consent.

You may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence, work, or the location of an alleged violation.

13. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights, subject to whether the relevant law applies to SMPSocial and to statutory exceptions. These may include rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, sharing, targeted advertising, or profiling.

SMPSocial does not sell personal information for money. Where legally required, we will process valid browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Marketing Communications

We may send transactional communications about accounts, payments, orders, security, refunds, refills, or service changes. These messages are necessary to provide the service and may not contain an unsubscribe option.

Where permitted, we may also send promotional emails or messages. You can opt out of promotional communications by using the unsubscribe method provided in the message or by contacting us. Opting out of marketing does not prevent essential transactional messages.

15. Third-Party Platforms and Links

The website may contain links to Telegram, Instagram, TikTok, YouTube, Facebook, X, payment providers, or other third-party services.

SMPSocial does not control the privacy, security, cookies, or data practices of independent third parties. You should review their privacy policies before providing information or using their services.

16. Children's Privacy

SMPSocial is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can investigate and take appropriate action.

Users who are not legally old enough to enter into a contract in their country may use the service only with the involvement and permission of a parent or legal guardian.

17. Automated Security and Fraud Decisions

We may use automated signals to identify suspicious logins, automated traffic, payment risk, abuse, or fraud. These tools may temporarily delay or block an account, payment, or order for review.

Where applicable law provides a right to request human review of a significant automated decision, you may contact our support team.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, vendors, or data practices.

The updated policy will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or request consent before a material change takes effect.

19. Contact Us

For questions, complaints, or privacy requests, contact SMPSocial through:

To help us process a privacy request, include the email address associated with your account and clearly describe the right or request you wish to exercise. Do not send passwords, wallet seed phrases, private keys, or unnecessary sensitive information.